Terms and conditions
Terms and conditions
A coaching session cannot in any way replace a doctor's treatment. There are no medical or health claims made. No diagnosis or other medical advice is given during the sessions.
Practice: Renessence by Renee Willems
The client: the other party
Service provided/session: coaching
All agreements between the practice on the one hand and the client on the other hand are exclusively subject to these General Terms and Conditions, with the explicit exclusion of other General Terms and Conditions.
Acceptance of the General Terms and Conditions during the booking of the session or the conclusion and/or continuation of an agreement in any other way means that the client has accepted the application of the General Terms and Conditions and waives the applicability of any general terms and conditions of the client.
Deviations from these General Terms and Conditions will only be effective if confirmed in writing by the practice. In this case, the other provisions remain in full force and effect.
An agreement between the practice and the client is established by scheduling an appointment, via the website, email or text message or a rescheduled appointment after a session.
Changes or additions to the agreement are only made after both parties have confirmed them in writing or in the case of an individual session.
Article 4. Duration of the agreement and dissolution
Unless otherwise stipulated in the agreement, it is entered into for the duration of the session.
After the agreed session, the agreement can be extended in consultation between both parties by making a new appointment.
Cancellation of appointments for individuals arising from an agreement must be made no later than 48 hours before the agreed time.
The practice is reasonably entitled to change an already scheduled appointment with regard to the time. Barring force majeure, she will also have to make this known no later than 48 hours before the agreed time and propose a new time date and time with the client.
I book sessions in advance. I do not offer crisis response. If you require immediate support dial 911/112 or go to the nearest emergency department.
The practice will treat all information concerning the client that it obtains in the performance of its services confidentially and will not make this information available to third parties, unless the practice is required to do so or the practice has obtained permission from the client.
As a health care professional, I have an ethical responsibility to protect your confidentiality. That means that what we discuss in your sessions is not shared with anyone else. This is essential for the therapeutic process. There are, however, important exceptions to confidentiality, where information could be released without your consent. This could happen if:
I believe that you could be a risk or a danger to yourself or others
have received information leading me to suspect that a child may be at risk of being abused or neglected
I am given information that a health care professional has sexually abused you
Records are subpoenaed by a court of law
You are responsible for the total charges incurred for each visit. I take payments in advance or no later than 1 week after the session.
Services for the client must be paid immediately after the services via direct bank transfer or PayPal; if the client is unable to do this, the payment will be made within 14 days after the invoice date, stating: the invoice number.
There is a best efforts obligation in the performance of the services provided by the practice.
The practice does not provide a medical guarantee in any way, nor is it in any way liable for medical complications that arise at the time or after the performance of its services at the client, which are not due to a serious attributable shortcoming of the practice.
The practice is in no way liable for consequential damage or side effects.
The practice is not liable for damage resulting from the fact that the client has not properly followed the oral or written advice given by the practice.
By accepting the Terms and Conditions, the client agrees to understand that the meaning of the session is entirely determined by the client's interpretation and that the information the client receives should in no way be regarded as a substitute for previously received psychological, legal, business, medical or financial advices. Decisions taken by the other party as a result of the information shared during the session are entirely the responsibility of the other party.
In all cases, any liability of the practice is limited to the amount charged to the client.
The practice is not liable for damage, of whatever nature, caused by the fact that the practice is based on incorrect and/or incomplete information provided by or on behalf of the client.
The client is obliged to take all measures necessary to limit the damage for which he/she wishes to hold the practice liable.
Article 10. Applicable law and disputes
Dutch law applies to the services provided by the practice.
In disputes arising from or related to the services of the practice that fall within the competence of the court, the Court in Eindhoven has exclusive jurisdiction.
Article 11. Complaint procedure
Although there can be many benefits to the sessions, it can also be a difficult process that leads to the opening up of emotional pain. This may disrupt your relationships and daily activities. As I accompany you in your therapy journey, I will endeavor to create an attuned and safe container for any difficult material to be processed. Please discuss any concerns that you may have, with me.
In the event of a dispute or complaint regarding the services of the practice, we obey to the the complaints procedure. First, the client can make the complaint verbally and we can seek a solution this way. If these consultations do not reach a solution that is acceptable to both parties, the complaint must be submitted in writing. Renessence undertakes to come up with a solution within two weeks. If this also does not come to a solution that is acceptable to both parties, the complaint must again be submitted in writing to an external complaints officer. This officer is independent and will try to resolve the dispute through mediation.